UKgovt
Bringing Scattered Data to One Platform Ease of Making Decision
July 5, 2016
VOIP-1
Organising, Leading, Energizing and Highly Performing Innovative Solutions
July 5, 2016
telecom

P&L Application TMF Guideline Implementation

P&L Application TMF Guideline Implementation

Summary

A pioneer project which is based on TMF Frameworks guideline, with increased focus on system integration in BSS/OSS. Our client required a standardized interface in order to secure revenue and ensure a competitive advantage. We at Sagacity Softwares have developed and implemented E-PnL platform which is NGOSS compatible solution framework following e-Tom 8.0, SID model and integration framework principles and employing TMF standards for internal and external communications. The package provides integration toolset as well as order handling, configurable resource management, supplier management processes and capabilities for both billing and P&L calculations. With our approach we helped our client to close their order much before time, pre identifying loss making projects and prediction of their annual cost. With introduction of E-PnL platform, client was able to clearly identify the customers who would be impacted in case of change of suppliers and was able to provide them advance intimation. This helped them gain customers confidence. The customers of the client were satisfied with service delivery. Our E-PnL platform also helped client to manage the purchase process better by providing the relationship between purchase requests, purchase order and invoices raised by suppliers to manage outflow of money. Our NGOSS solution framework can be used as standalone resource and is used extensively for various models to reduce interdependencies and allow independent development and extension. This has helped our client to manage their workflow and pace way towards further development with reduced operating expenditure and ensuring huge operational improvements.

Client Profile

The client is a VNO Operator with global network and vertical intelligence. The client, a leader in emerging markets, endeavors to deliver value to the customers. The client manages telecom solutions at a global level.

Business Situation

Our client had an immediate requirement for system integration in order to streamline and improve their existing processes and business operations. Ideally VNO operator require a platform which is very crucial from management’s perspective and which can easily integrate workflow system so that existing business operations can be planned, configured, activated and billed with minimum human intervention . Consequently, we required software framework which could simplify overall system integration that provide standardized interface to VNO operator.

Sagacity Solution

We were involved in development of solution with underlying focus on generating revenue and reducing cost. Our clients faced difficulties with managing the entire processes and reducing the operational costs. They were in dire need of such solutions. At this point of time, they decided to invest in process automation, but were skeptical about buying costly software’s licenses and their recurring cost. Other concerns were that they were not sure of the IT infrastructure they would need to support current and future growth. They were also not sure of the applications that they would require. The client was contemplating on the different applications and manual processes required.

Client wanted to create a global definition of terminologies which were common across all applications and based on industry acceptance. We at Sagacity Softwares suggested client to use TMF guidelines as it is only framework which is widely accepted in Telecom industry.

We started to map their existing business processes with e-Tom, analyzing the gap between their business processes and those suggested by e-Tom. Once all processes had been mapped, along with the missing processes, we started developing L4 processes which were very specific to client needs. Once this work was completed, we started working on information model across enterprise to make sure that all applications can share data in near future without increasing the cost of change requests across integration of systems.

After completing both frameworks, we went to the next level to determine the client’s software requirements and understand the functional requirements these software’s will follow. These functional requirements were used to float RFP to various software/system integrators. On the same lines we also developed SOA based architecture for client which will cater for his future requirements with least change in systems.

With all these approaches we were able to significantly reduce the cost on trainings and operations. It also reduced overhead costs by eliminating redundant and repetitive tasks carried out by multiple departments. Before the implementation of this project it was unimaginable to replace supplier because client was not able to judge correctly the impact of this activity on the customers. This project helped them to understand the impact of replacing the suppliers on the customers. This helped them to gain their customers confidence as the customers were satisfied with the service delivery.

Impact

  • We had clearly stated the roles and responsibilities of each department in terms of applications and their interaction with other department. This increased client’s customer satisfaction by more than 50%; as observed in latest survey done by client.
  • We helped them with solutions to close their order in lesser time.
  • Our solutions provided them possibility for both billing and P&L calculations.
  • Client was able to identify loss making projects at an early stage, which helped them to prevent losses and predict their annual cost.
  • Client was able to predict contract length to make project profitable. We also defined the gross margin that could be made at the end of contract
  • We at Sagacity Softwares helped them to build common vocabulary which reduces lots of confusion and rework among their system
  • We helped the client to manage their purchase process better by providing the relationship between purchase request, purchase order and invoices raised by suppliers to manage outflow of money
  • We helped them to identify any decommission of equipment well in advance, the approximate cost that would be required to replace the equipment and plan for the replacements along with list of impacted customers.
  • We helped their management team to implement well formulated strategic decisions with an intention to improve their profit margin.
  • We provided multiple view profit and loss margins, based on these views client is able to understand profit and loss from lowest level like CPE to highest level like geographical location.
  • Later after restructuring of organization, this application was promoted to multiple departments to compute P&L at department level.