Nessa Bot

Nessa Bot Solutions

Out of Box integration with ServiceNow and ITSM Solutions

Fully managed BOT solution that gives cutting edge collaboration abilities to the end users over text, voice or popular messaging applications like Skype for Business, Facebook, Slack. Businesses are under relentless pressure to cut down Support costs and provide exceptional service, Nessa Bots inspired by artificial intelligence (AI) are best fit for enterprises.

What is Nessa?

A chat interface to do real conversations with users
It can be used with messaging apps
It understands written and spoken text and interpret its meaning. The bot can then look up relevant information and deliver it to the user Conversation UI and Task oriented
Live Agent, Augmented reality, Virtual Reality
Enhance ticket management system

This is a partner product developed by

What Nessa can do for you?

Key Features

Advanced NLP and ML algorithms
Multimodal conversation using interactive cards with controlled user interaction
Multichannel – Available on Skype, Teams, Mobile, Web Crawl of KBs with backend database for plug and play responses
Use of interactive cards with controlled user interaction
Advanced admin dashboard for metrics- KPIs for Bot implements already in place in metrics
Out of the box ServiceNow integration, with built in use cases

Key benefits

Solution built on powerful open source technology stack
Cloud based offering (AWS / Azure) as well as on premise option
Available on Mobile App, Web Browser, Messaging Apps or smart devices
Driven by AI technologies like Speech Recognition, NLP, Machine Learning etc.
Flexible commercial model to suite your business needs