We developed a workflow framework which provided a tracking mechanism for new initiatives being taken to drive innovation in Telecom. This also helped in tracking such Projects, their status and bottlenecks around them till successful completion. Management got a holistic view around all new innovative projects being executed in the organization.
A Digital Media Company in Middle East, a joint venture of two major telecommunication companies.
Client was facing performance; accountability issue and budget overshoot for new initiatives as a result of all manual processes being in place. Overall organization revenue was impacted which created a need of process workflow system which can gauge accountability and streamline initiatives for timely delivery.
Sagacity analysed the existing processes for new initiatives and suggested improvements to meet the need of all the business users. We defined stages, people accountable for each stage, triggers for moving the project to next stage and escalation mechanism at each stage. We implemented the workflow process using the SharePoint technology. We utilized some out of the box features of SharePoint and developed customized features as per requirements of the solution. Milestones were set and interactions at each milestone were being held with different business users to make them feel comfortable with the newly developed system.
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