For any business organization, building the right team is an integral part of achieving digital transformation in 2022. Digital transformation teams must comprise the right business leaders along with professionals with the latest technical skills and domain expertise.
Starting from 2022, organizations pursuing digital transformation are talking of key technologies like Big Data, cloud computing, cybersecurity, robotic process automation (RPA), and more. Steve Hall of ISG says, “data-driven strategies will lead the investment areas, followed closely by projects to accelerate workloads to the cloud.”
Data-driven strategies are critical for digital transformation and will continue to demand new skill sets in 2022. Let us look at seven roles (or positions) organizations need to fill in their digital transformation team.
7 Essential Roles in Digital Transformation Teams
Ideally, any digital transformation team must have the right balance of technical and leadership skills to achieve their desired business results. Here are the 7 essential roles that must be filled in your digital transformation team:
- Chief Data Officer
As pointed out by Carol Lynn Thistle of Heller Search Associates, “data analytics is a good place to start with any transformation..” Also referred to as the Enterprise data architect, the chief data officer (CDO) is an essential role in any digital transformation team. CDOs are skilled at aligning transformation projects to the business strategy and technology tools with information assetsThe role of the CDO has gained more importance as more organizations look to leverage big data analytics to make smarter decisions. Gonzalo Zarza of Globant talks about the role of CDOs as those who are “responsible for not only developing and enforcing a consistent data strategy but also helping the businesses view data as an enterprise asset with strategic value.”
- Solution Architect
Solution (or solution delivery) architect is another key position in any digital transformation team. As pointed out by Gilad Rom of Huan, “organizations need to have the capability to rapidly adapt their operating methods and techniques to meet emerging business challenges and shifting customer preferences.”Solution architects perform the role of designing the technical framework that can be used to meet the customer’s needs. They can connect organizational needs to the technical architect, business strategy, and IT resources. Further, solution architects must be agile to keep track of emerging technologies and frameworks. They also must ‘think’ like project managers, and plan to deliver faster results in any digital transformation project.
- Data Architect
CIO.com defines a data architect as those who “visualize and design an organization’s enterprise data management framework, aligned with enterprise strategy and business architecture.” In other words, a data architect can translate business requirements into technical requirements, thus making them an integral component of any digital transformation team.Data architects enable improved data-backed decision-making by creating relevant business cases for data collection. Some of their responsibilities include:
- Designing the company’s enterprise-level data management framework that can define the data-centric processes.
- Defining and managing the data flow within the organization.
- Collaborating with various departments, partners, and external suppliers.
- Mapping the enterprise applications with the business results.
- Cloud Architect
As more organizations move their applications to the public cloud, the importance of the cloud architect will continue to increase in modern enterprises. As pointed out by Rajiv Mirani of Nutanix, cloud architects can “cut across IT silos of networking, compute and storage, build hybrid infrastructures leveraging both public and private clouds, and leverage emerging cloud-native technologies” for digital transformation.Effectively, a cloud architect is responsible for:
- Bridging the gap between business problems and cloud computing solutions.
- Translating the technical requirements of any transformation project into the cloud architecture for product building.
- Working with product developers and DevOps engineers to build the right technology.
- UI/UX Specialists
Every digital transformation initiative is aimed at improving the user experience, thus making the user interface (UI) crucial for any delivered product or service. Mike Buob of Sogeti says, “UX resources can map the touchpoints for customers and employees and identify gaps and opportunities to elevate those touchpoints.” The demand for UI/UX experts is on the rise as more organizations look to inculcate design thinking skills into their digital transformation projects.On their part, UI/UX specialists are skilled at understanding the customer journey and at designing the most optimized experience for them when interacting with any product. They bring the crucial element of a “user-centric approach” into any product development effort.
- Chief Information Security Officer (CISO)
Traditionally, the role of the CISO was limited to protecting IT systems from cyberattacks and external threats. With organizations adopting digital transformation, the CISO’s job role has also changed thus making them a crucial part of any transformation team.With more employees working from home in the pandemic phase, enterprise security is changing thanks to the increase in SaaS applications and cloud migration. Steve Hall of ISG talks about the need for business enterprises to “embrace partnerships with cutting-edge security firms” to manage the enterprise security risk.The evolving role of the modern CISO has become more strategic and is measured based on their ability to:
- Accelerate the delivery of business applications and services to the market.
- Remove any project obstacles from a security angle.
- Enable rapid development by collaborating with DevOps teams and product developers.
- Robotic Process Automation (RPA) Lead
Going forward, automation will continue to play a critical role in any organization’s digital transformation strategy. As an emerging technology, RPA can be used in various business cases like improving CX or enhancing the DevOps processes.RPA leads who are skilled at developing business cases with business users and working with DevOps teams will play an important role in any digital transformation team. Keith Sims of Integrity Resource Management describes an RPA lead as a “part project manager, part process engineer, and part technical architect.”
For the foreseeable future, RPA technology will impact both digital and Internet-of-Things (IoT) transformation, thus making RPA experts a valuable asset in any transformation project.
Besides hiring the right personnel in any digital transformation team, organizations must leverage their skills and develop the right mindset to transform their digital capabilities. On their part, digital transformation teams must be creative enough to look at business requirements through the lens of their technical and leadership skills.
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